Around 35 million Americans move each year. Now that is an insanely large number of people, and most likely, a percentage of them will not experience complete success when moving, which is normal. The relocation process is an unpredictable journey; you can do everything right on your part, planning, starting on time, organizing, and finding a reliable moving company. Still, damage, loss, and scams do happen.
Moving companies strive to be the best of service to customers and the best care of their belongings. Customers’ feedback means everything to a professional moving company and helps the entire team become stronger and better.
We’ll walk you through some steps of how to file a claim and what is the best way to handle this.
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When To File A Claim Against A Moving Company?
Many people may not be familiar with what situation they should file a moving complaint. We love to hear our customers’ opinions and experiences with us; therefore, after every move is completed, one of our customer service representatives will always follow up with a phone call, and you can feel free to chat about how your experience was and give us feedback on how we can improve our skills.
There are a few common instances when you can file a complaint against your moving company:
- Minor or extensive damage to belongings due to improper care
- Lost belongings
- Rude and dismissive service
- Late service for pick up and/or delayed delivery of your belongings
- The deliberate prolonging of services, especially when you are being charged hourly
- Unexpected charges or overcharges
How To File A Moving Complaint?
Moving can be a challenging experience, and it comes with a unique set of challenges. Relocating also requires good organization, careful planning, and lots of patience! Our moving company takes complaints and satisfaction of our customers seriously, and our team of customer service representatives is always available and ready to fix any problems that occur.
Here’s a step by step guide on how to file a claim against a moving company::
Step 1. Gather all the evidence of your claim
The more evidence you gather, the better it is and more useful to file a proper complaint, which also helps us understand better what and where it went wrong. This includes receipts, contracts, images, videos, or anything else that can help show discrepancies or inadequacies in service.
The best advice we can give is to simply record everything as you go. Write down times and names, and snap photos of your belongings before and after. This will help ensure that any belongings were missing or damaged while being transported to the new location.
Step 2. Contact The Moving Company
Reach out to our customer service team directly via phone or email, explain why you would like to file a claim, and present associated proof. We understand that customers might feel frustrated, but it is always better to approach a complaint calmly and rationally. Our expert team is on your side and here to resolve any issues at hand.
Step 3. File A Claim
After you’ve presented your proof and explained to our associates what occurred during your moving experience, they will assist you in filing a claim. Our customer service agent will proceed to ask you a few questions related to your claim and send you the necessary paperwork and in detail explain what you need to fill out. We will send the same claim to our department that specifically deals with that matter.
The paperwork included that you would need to fill in includes the following information:
- Items name
- Damage description
- Damaged items weight
- Claimed value(not always applicable)
- Photos
- Signature
Step 4. Resolution
Our departments will work together to come up with the best possible solution and therefore keep both sides happy. We completely understand that this can cause frustration in our customers. Nevertheless, our experienced team is there to provide peace of mind and resolution to any problem.
The bottom line…
Before contacting a moving company, it’s extremely important to ensure it’s reliable and trustworthy. Moving service lookup is a great way to see if a company is certified and properly licensed. You can be easily tricked if you are hiring a moving company online. Every fully licensed moving company needs to have:
- S. DOT number
- MC number
- Insurance and policy cover
The best moving companies strive to provide comprehensive moving services to each one of our customers. Therefore, we will always do our best to help our customers and offer them the ultimate moving experience.
Moving is a challenging process in one’s life and often an exciting opportunity for a fresh start in a new place. Nevertheless, relocating can present unique challenges and cause excess stress. If you feel overwhelmed or anxious, don’t hesitate to speak with professionals. Our mental health is equally important as our physical health!